The PRINTEE service includes a mobile and web application marketed under this brand and described on the website www.PrinteeApp.com/ as:
A mobile and web application for direct printing of photos and photo products from images taken with mobile phones, tablets and computers (hereinafter: the Printee Application)
The provider of the PRINTEE service is Printee, personalizirani foto izdelki d.o.o., Ulica škofa Maksimilijana Držečnika 6, 2000 Maribor, Slovenia (hereinafter: the Provider), which enables ordering of photos and photo products from the contractor.
The client of the PRINTEE service is any legal or natural person who has ordered the Provider’s services via the Printee application or in any other way (hereinafter: the Client).
General Terms and Conditions for the Printee Application
Article 1 (Introductory provisions)
The general terms and conditions for the Printeee application constitute a legal agreement between the client (an individual or legal entity) and the printing house that produces and dispatches the product ordered by the client via the Printee application (hereinafter: the Contractor/Printer). Printee, personalizirani foto izdelki d.o.o. (the Provider), enables this legal arrangement by providing the Printee application. In addition to the applicable local legislation (Obligations Code – OZ, Consumer Protection Act – ZVPot-1, Personal Data Protection Act – ZVOP-2, and Electronic Commerce on the Market Act – ZEPT), these general terms also govern the relationship between the Provider, the Client, and the Contractor.
Article 2 (Definitions)
The following terms have the meanings below:
The Provider’s Printee application is accessible via the website www.PrinteeApp.com/.
The service contractor is the company that produces and dispatches the product ordered by the client via the Printee application.
The client is any natural or legal person who orders the printing of photos or other products via the Printee application.
The application provider is Printee, personalizirani foto izdelki d.o.o., Ulica škofa Maksimilijana Držečnika 6, 2000 Maribor, Slovenia.
Article 3 (Conclusion of the order/contract)
By using the Printee application (on a phone, tablet, or website), the Client agrees to these general terms and conditions.
The Client places an order for the production of photo products by selecting images from the phone, tablet, or computer gallery and importing them into the Printee application, or by selecting the images directly within the Printee application.
By submitting materials in the application, the Client agrees that these images will be printed. The Client may cancel a submitted order at the latest within 1 hour after placing it or until the Contractor has accepted the order. Cancellation is carried out directly in the Printee application by clicking the “X” icon next to the selected order in the “Orders” tab and confirming the cancellation in the pop-up window. When the order is successfully canceled, its status changes from “Accepted” to “Canceled.”
The Client may also attempt to arrange the cancellation through customer support, which can cancel the order on the Client’s behalf, but only if the Contractor has not yet accepted the order. Once the Contractor accepts the order, the status changes from “Accepted” to “In production,” and cancellation or any subsequent modification of the order is no longer possible.
Article 4 (Prices and orders)
The received files/photos will be produced in the quantities, formats, and manner determined by the Provider in accordance with the currently valid offer.
Only orders that include a complete and true address will be processed. Incomplete orders are discarded without notifying the Client. An order becomes valid when it reaches the Contractor’s server, of which the Client is informed by the “Accepted” status in the “Orders” tab of the application. If the order status is “Transferring” or “Canceled,” this means the order was not correctly submitted and will not be produced. If the status is “Accepted,” the order was correctly submitted, but still needs to be confirmed by the Contractor. After confirmation, the order status automatically changes to “In production”; if the order is not technically flawless, the Provider will contact the Client.
Goods are delivered at the prices valid on the date the contract is concluded and as stated in the Printee application and on the website sl.web.printeeapp.com/. Prices include all taxes, including the currently applicable value added tax. Shipping costs are shown separately (also including VAT). All prices are in euros.
An order processing fee is charged for each order according to the current price list.
The Client is obliged to accept the produced photos or printed items and pay using the method selected in the Printee application.
Article 4.a
Each order will be processed by the Contractor, who does not issue invoices for this. The Contractor only prints the products that the Provider has submitted for production in the Client’s name.
The Client will not receive a printed invoice for the ordered goods but can view or print it in the application under the Orders tab; the invoice will also be sent to the email address entered when the order was placed. All invoices contain all elements prescribed by law.
Article 4.b (Payments)
The Provider enables several types of payment, in accordance with the applicable terms. As a rule, payments are made via:
Card payments. The Client enters a personal or business account/card number, which is processed on the secure server of the company that enables card processing (https://www.braintreepayments.com/). The Provider has no direct access to clients’ bank accounts.
Cash on delivery. The Provider has suitable agreements with the courier service so the Client pays the amount directly to the courier or postal worker.
Payment via PayPal. The Client enters a username and password; the payment is made through PayPal.
Payment via bank transfer. The Client pays by transferring funds directly to the Provider’s transaction account as stated on the invoice or in the payment instructions.
Until full payment of the ordered goods, the goods remain the property of the Provider; this does not exclude the Client’s payment obligation.
Article 5 (Withdrawal from the contract)
Because photo products are produced at the Client’s request and customized to the Client’s personal needs, the right of withdrawal for distance contracts pursuant to point 2 of Article 135 of the Consumer Protection Act (ZVPot-1) is excluded. Each order is individual in nature and subsequent changes, adjustments, or processing are not possible; therefore, the usual 15-day return period does not apply.
The Client may refuse the ordered photos only in the event of poor technical execution and no later than within 30 days from the date of receipt of the order, whereby the Contractor has the right to reprint and resend (justified complaint). If the materials provided are of poor quality (unjustified complaint), the Contractor has the right to refuse reprinting. Complaints must be sent in writing to Printee, personalizirani foto izdelki d.o.o., Ulica škofa Maksimilijana Držečnika 6, 2000 Maribor, Slovenia, or electronically to hello@printee.app, and must include all personal data and sufficient content to allow the Contractor to process the claim. Incomplete, incorrect, or inaccurate complaints will be rejected.
The following do NOT constitute grounds for complaints:
1. Color deviations between the produced photo (on photo paper or in printed form) and the display on the Client’s phone or tablet.
2. Missing parts of the image content due to a mismatch between the digital file and the selected order format (the Client can check and adjust this in the application before printing).
3. Poor quality images resulting from ignoring software warnings about the lower quality of the photos used. The Client is informed when the photo resolution is too low; if the Client still submits such a photo for development, the Provider and the Contractor assume NO responsibility.
4. Trimming of image edges resulting from the technology of photo production or printing, regardless of perfect matching of aspect ratios between the ordered file and the selected format.
For the purpose of handling possible complaints, the Client’s photos remain on the Provider’s server for up to 90 days from order submission. After 90 days, they are automatically deleted from the server.
Article 6 (Client’s obligations)
(1) The Client undertakes to immediately notify the Provider of any changes to contact details.
(2) The Client alone is responsible for:
– using the Provider’s services in accordance with applicable laws and regulations;
– the hardware used to access the Provider’s Printee application;
(3) The Client undertakes to appropriately secure their hardware to prevent third-party access to the Provider’s Printee application.
(4) The Client is responsible for using the Provider’s Printee application in accordance with applicable regulations and the general terms published at www.PrinteeApp.com/.
(5) If the Client intentionally or unintentionally causes damage to the Provider, the Provider has the right to charge the Client for the costs of the damage incurred.
Article 7 (Provider’s liability)
The Provider enables the Client to use the Printee application. The Provider undertakes, to the best of its ability, to ensure operation of the server and services, maintain the server, and upgrade hardware when necessary. Due to the very nature of the service and the internet, the Provider cannot guarantee that the service will always be available.
The Client agrees that the Provider’s total liability relating to services under the subscription relationship and any breach of the subscription contract is limited solely to the amount the Client paid for the service. The Provider and its partners are not liable for any indirect, direct, or consequential damages caused by the use or inability to use any of the Provider’s services.
The Provider and the Contractor are not liable for damage to or loss of data on data carriers or during electronic data transmission over the network, except where the fault (gross negligence) lies with the Provider. The Provider and the Contractor are not responsible for the content of images or their suitability. Due to the intermediary nature of the photo printing service, the Provider’s liability in this regard is entirely excluded.
The Provider is not responsible for data transmission costs. When roaming abroad, these costs can be significantly higher; the Provider therefore recommends using a Wi-Fi connection.
The application automatically reduces photos to the most suitable size for development. Depending on the size and quality, photos may be reduced and/or cropped. Before submitting for printing, the Client can preview how the application processes the image and can delete, adjust, or replace it. The size of an individual image depends on the selected product and ranges from 100 kB to 4 MB. If the Client submits an image for printing without prior review, no complaint may be lodged for that reason (example: the application automatically crops part of the photo and the essence of the photo may be lost). In the Printee application, by tapping any photo, the Client can view and adjust the actual “cropped” size that will be printed.
Article 8 (Execution deadlines)
The production time for photo products is typically 6–9 business days. All priority product orders placed by 11:00 are typically produced and dispatched on the same business day. The production process for photo books is somewhat longer due to quality assurance (laminating hard covers, manual gluing, glue drying, etc.). All photo book orders are typically produced within 6–9 business days from order placement, while priority orders are produced in 3–4 business days. When the order is completed, the Contractor will hand it over to the delivery service. The order status changes from “In production” to “Dispatched.” Delivery time depends on the courier but usually takes only 1–3 business days. Production times proportionally increase during promotional campaigns, holidays, and vacation periods.
From the moment the courier collects the shipment, neither the Provider nor the Contractor can influence when the goods will be delivered to the Client’s address.
All products are sent to the specified/provided delivery address in supported countries. In the case of an incorrectly stated address or fictitious data, the Provider reserves the right to charge all additional costs incurred in debt collection.
Article 9 (Maintenance)
The Provider will occasionally—most often at night, or as it deems necessary—carry out essential procedures to ensure the smooth operation of the Printee application and will perform reasonably necessary maintenance work. During such times, submission via the application will not be possible.
Article 10 (Abuse of the Printee application)
Any unauthorized use of the Printee application is considered abuse. In addition to other forms of unauthorized use of services, the following acts constitute abuse:
If the Client does not use the Provider’s services in accordance with applicable laws and regulations (e.g., printing pornographic content, politically motivated content, photos that indicate a breach of personal data protection, using the application to disclose confidential information, intimidation, extortion, defamation, insults, or causing harm to third parties in any way).
It is considered that for all submitted works and stored image files, the Client holds the rights under copyright, trademark law, and other applicable laws. Any consequences arising from violations of these laws are borne exclusively by the Client.
In the event of abuse of the Printee application, the Provider reserves the right to immediately, without prior notice, disable or limit the Client’s access to it.
The Client is liable for any damage caused to the Provider due to abuse. The Client is also obliged to step into any proceedings that state authorities or third parties may initiate against the Provider due to the Client’s abuse, or to compensate the Provider for any damage arising from such proceedings, including legal advisory costs.
If the Client intentionally or unintentionally causes damage to the Provider, the Provider has the right to charge the Client for the costs of the damage incurred.
Article 11 (Service termination)
If the Client does not settle obligations from the subscription relationship on time or to the delivery agent, the Provider may notify the Client via the application, by phone, or by email. If the Client does not settle overdue obligations within one week from notification and no other arrangement is reached, the Provider may limit or disable the use of the user account. If there is no response from the Client within 14 days of any notification, the Provider reserves the right to revoke access to the Printee application; this does not affect the Client’s obligation to pay all overdue receivables to the Provider.
The Client agrees that the Provider may delete the user account and disable the use of services at any time if the Client has provided incorrect or misleading information or violated the laws of the Republic of Slovenia. In such cases, payments already made are not refunded.
Article 12 (Transfer of rights and obligations)
The Client’s rights and obligations arising from the subscription relationship are not transferable without the Provider’s written consent.
The Provider has the right to transfer the content of rights and obligations to another legal entity.
Article 13 (Personal data protection)
The Client is informed and agrees that the personal data necessary for processing and archiving the order (name, surname, address, town, postal code, telephone number, IP address, email address) are stored on data carriers and used for order processing. The Client expressly agrees to the querying, processing, and use of this personal data for the purpose of fulfilling and archiving the order. Processing takes place in accordance with the Personal Data Protection Act (ZVOP-2) and the Electronic Commerce on the Market Act (ZEPT). The Provider will treat all data strictly confidentially and carefully protect it from unauthorized access by third parties.
In the event of app deletion and a complete written request sent to hello@printe.app, the Provider undertakes to immediately delete personal data, unless the order process has not yet been fully completed.
The written request must be complete and contain all key data from which the Provider can identify the Client and, at the Client’s request, delete them from the database. Third-party infrastructure and software may be used to operate the application. In such cases, only those personal and image data that are necessary for full image processing will be transmitted to third parties. These include: shipping address data, email or phone number for shipment notifications, and image files that are the basis for producing photos.
The Client expressly gives prior consent to the transmission of this data to third parties and to the processing of the data by third parties. The Client may revoke this consent at any time. The Client may also, at any time and free of charge, request in writing information on which other service providers and third parties received the data and for what purpose (the right to access, transcribe, copy, supplement, correct, block, and delete personal data relating to the Client).
Within the application, when entering an email address, the Client may agree that the Provider collects and processes personal data for business purposes. In this case, the Provider may also use personal data for periodic notifications about news, its own services and products, and the services and products of related entities (direct marketing).
Article 14 (Dispute resolution)
(1) The Provider and the Client undertake to attempt to resolve any disputes amicably.
(2) For any disputes that cannot be resolved amicably, the court with jurisdiction according to the Provider’s registered office is competent.
(3) Printee d.o.o. informs website visitors and potential and existing customers who have the status of consumer within the meaning of the first paragraph of Article 4 of the ZIsRPS, in accordance with the third paragraph of Article 32 of the ZIsRPS, that it does not recognize any IRPS provider as competent for resolving consumer disputes that a consumer may initiate under that act, which means that any disputes, if not resolved amicably, shall be resolved before the competent court.
Article 15 (Severability clause)
If any provisions of these general terms and conditions and/or any provisions of a contract supplemented by them are or become invalid, the remaining provisions shall remain in force unchanged for both contracting parties. In the event of invalidity of individual provisions, the contracting parties shall, in accordance with their mutual interests, conclude a new agreement that is, in economic terms, as close as possible to the invalid provision.
Article 16 (Changes to the general terms)
The Provider may freely amend these general terms or change the service offering. Any such change becomes valid 5 days after it is published on the Provider’s website or made accessible via the application. The Client agrees to periodically visit the Provider’s website to stay informed of any changes.
The general terms and conditions apply from 1 January 2024 until amended.